Healthcare FAQ information retrieval using SMS

Journal article

Authors / Editors

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Publication Details

Subtitle: Healthcare FAQ information retrieval using SMS

Author list: Mpoeleng, Dimane

Publisher: HEALTH INFORMATION MANAGEMENT

Publication year: 2010

Start page: 1

End page: 8

Number of pages: 8

ISSN: 1833-3583

URL: https://s3.amazonaws.com/academia.edu.documents/5498985/masizanafinal.pdf?response-content-disposition=inline; filename=Healthcare_FAQ_Information_Retrieval_Usi.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A/20190729/us-east-1/s3/aws4_request&X-Amz-Date=20190729T061221Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=cff3cf234f3c91a046c06133e1a5927537a2f173257675ea1152fe602db33342

Languages: English-United States (EN-US)

Abstract

Integrated Health Information System through Mobile Telephony (IHISM) is a project carried out by Computer Science department at the University of Botswana. The main objective of the research project is to develop an integrated healthcare information portal which provides access to a variety of HIV/AIDS related information for different users. The system is in a form of a Questions and Answer (Q&A) System where users submit queries to the portal through a mobile phone interface. In this paper we propose a parsing technique as part of the retrieval system to aid in matching the relevant answers to, as much as possible, the SMS question being asked. The system is the evaluated using information retrieval performance metrics: recall precision and rejection.

Keywords

HIV/AIDS, SMS Parser, FAQ System

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